• Office Hours for Emerging Leaders in Card Fraud

    Deeper expertise, stronger peer networks, and fresh thinking that benefits the whole team.


    Practical perspective for budding expertise

    Auriemma Office Hours connects rising card fraud professionals through biweekly peer discussions. Led by an experienced Auriemma moderator, each conversation focuses on practical problem-solving, with an agenda shaped by members’ questions and priorities.

    Participants compare approaches, work through shared challenges, and bring relevant insights back to their own operations.


    For fraud professionals taking on more

    As card fraud professionals move into management or take on broader responsibilities, a peer network can help them strengthen their judgment and expand their perspective.

    This group is designed for emerging leaders in card fraud operations, investigations, and strategy who want to deepen their expertise and bring practical ideas back to the teams they support and lead.

  • Meet your moderator: Jaime Paz

    Director, Auriemma Roundtables

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    Jaime spent more than a decade at Visa providing operational, fraud, and risk support to banks and credit unions. His roles included Director in Fraud Products and Senior Manager on the Client Success team.

    He brings that hands-on experience to Auriemma’s peer discussions, helping members examine challenges and consider practical approaches.

  • Explore the most pressing issues in card fraud

    Members drive the agenda. Topics may include:

    • Account takeover and authentication: Recognizing suspicious account changes and verifying cardholders while managing customer friction.
    • Digital wallets and token fraud: Evaluating wallet provisioning risks, responding to compromised credentials, and managing unused tokens.
    • Authorization decisions: Using authentication signals to inform fraud reviews and determine when additional verification may help.
    • Scams and emerging fraud: Comparing responses to impersonation, first-party fraud, and suspicious merchant activity.
    • Disputes and claim abuse: Improving intake, evidence gathering, and case routing while identifying potential abuse.
    • AI in everyday fraud work: Exploring applications in case triage, investigations, and rule review, alongside new challenges for fraud teams.

  • Benefits that extend to the whole team

    Participants gain expert guidance and peer insights they can bring back to their teams, helping strengthen fraud prevention and everyday decision-making.

    Office Hours membership starts at $99 / month (or $1,069 / year).

    A one-month free trial is available with the code OFFICEHOURS1MO

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